Question 1

Do I need a deep clean?

Accepted Answer

If it's your first time getting a professional cleaning or it has been a while, a deep cleaning is advisable. Our cleaning estimates are tailored to the size of your home and its current state. The Deep Cleaning Package differs from our standard offerings primarily in the detailed attention we give to your home's vertical surfaces. These include baseboards, trim work, interior windows, blinds, the exteriors of cabinets and drawers, light fixtures, and doors. Upon request, interior appliance cleaning can also be included in your deep cleaning service.

Question 2

Can I book Same Day?

Accepted Answer

If you're lucky, yes! At Koller Cleaning, we understand that sometimes you need a clean home or workspace right away. That's why we offer same-day booking for our cleaning services, depending on availability. Just give us a call at 727 3311275, and we'll do our best to meet your needs quickly. As a family-run company based in Florida, we take pride in our flexibility and commitment to customer satisfaction, making sure that both residential and commercial properties get the professional cleaning they need, when they need it.

Question 3

What If I have to cancel my cleaning services appointment with Koller?

Accepted Answer

At Koller Cleaning, we know that plans sometimes change unexpectedly. If you need to cancel your cleaning appointment, please notify us as soon as possible. You can cancel by calling our customer service line at least 24 hours in advance. This helps us free up the time slot for other clients and manage our schedule more efficiently. If you cancel less than 24 hours before your appointment, be aware that a cancellation fee may apply. We appreciate your understanding and cooperation, as this policy allows us to continue offering top-quality cleaning services to all our valued clients.

Question 4

Do I need to be home during the cleaning?

Accepted Answer

We appreciate it and think it's important to be there especially for a first time visit, but it is not obligated. 
If you’re a regular don’t forget to add notes on how to access the home and parking.

Question 5

How does the 100% satisfaction guarantee work?

Accepted Answer

We require that first-time customers or their representatives be present at the property during the service to prevent any dissatisfaction. By being there upon completion, we ensure your satisfaction with our work before we depart from your home. Should you find any issues after our cleaners have left, you have 24 hours to notify us, and we will dispatch a cleaner or a supervisor to re-clean the specified area at no additional charge in the next 24 hours.

Question 6

Do you have insurance?

Accepted Answer

Koller Cleaning has insurance and Bond.  We're protected up to 1 million dollars.

Question 7

Should I tip?

Accepted Answer

You can give cash directly to your cleaner or add it to your credit card payment when you receive your invoice. The full amount of the tip goes to the cleaner.  If you have any questions about this, please call us (727-331-1275).

Question 8

Should I skip my vacation cleaning?

Accepted Answer

Please provide us with advance notice. You may choose to either skip or reschedule as you prefer.

Question 9

Am I liable for employment taxes, workers' compensation, or insurance?

Accepted Answer

We handle all personal liability pertaining to social security taxes and work-related injuries. Rest assure, we’re fully licensed and insured.

Question 10

How can you feel confident in your cleaning team’s work?

Accepted Answer

You can feel confident with Koller Cleaning. Your team is trained in our cleaning systems, bonded, insured, and background-checked before hire. We also pay close attention to detail because we know we’re working in your home or business. The goal is simple: give you reliable service and a spotless result you can feel good about.

Question 11

What if I want to clean only a few areas of my house?

Accepted Answer

At Koller Cleaning, we recognize that every home has unique cleaning needs. If you only want to clean specific areas of your house, we offer customizable cleaning plans to fit your requirements. Whether it's the kitchen, bathrooms, or just a few rooms, our professional team is ready to provide targeted cleaning services to keep those areas spotless and well-maintained. Just let us know which areas you'd like us to focus on, and we will customize our services to meet your needs and expectations. Feel free to contact us to discuss your specific cleaning needs and schedule a service that works best for you.

Question 12

What frequency options are available for services at Koller Cleaning?

Accepted Answer

At Koller Cleaning, we understand that every home and business has unique cleaning needs. Therefore, we offer a variety of service frequency options to suit your requirements. Our options include:  - Weekly Cleaning: Ideal for those who prefer a consistently pristine environment. - Bi-Weekly Cleaning: Perfect for maintaining cleanliness without a weekly commitment. - Monthly Cleaning: Suitable for clients who need a thorough cleaning once a month. - One-Time Cleaning: Great for special occasions or deep cleaning. - Customized Schedules: We also offer customized cleaning schedules tailored to your specific needs, whether it's more frequent cleanings for high-traffic areas or occasional touch-ups.  Our goal is to provide the flexibility you need to keep your space clean and comfortable. Please contact us to discuss your specific requirements and schedule the service frequency that best fits your lifestyle or business needs.

Question 13

Am I charged even if it doesn't take too long to clean my property?

Accepted Answer

At Koller Cleaning, we prioritize quality and efficiency. Our pricing structure is clear and fair. You're charged based on the service scope and specifications, not just the time taken. This allows our professionals to deliver a thorough, meticulous job without rushing. Whether it's a quick touch-up or an extensive deep clean, you pay for the exceptional value we provide, ensuring your property is cleaned to the highest standards. Please note that we apply a minimum fee per visit.

Question 14

Do You Offer Carpet Cleaning?

Accepted Answer

Koller does not provide carpet cleaning. We only vacuum the carpet with a regular vacuum.

Question 15

Q: Can I leave my house keys with my cleaner from Koller Cleaning?

Accepted Answer

A: Yes, Koller Cleaning allows clients to leave their house keys with their assigned cleaner if needed for scheduled cleaning appointments. We understand that securely providing access is important for your convenience, especially when you are not home during service times. Our professional cleaners are thoroughly vetted, fully insured, and trained to respect your privacy and security. We recommend informing us in advance if you plan to leave your keys, so we can implement the appropriate protocols to ensure safe handling and return of your keys after each visit. This process helps maintain trust while providing flexible and reliable cleaning services across Florida counties.

Question 16

What should I do before my cleaning appointment?

Accepted Answer

A little prep goes a long way. Please tidy up personal items, secure valuables, and let us know about any special instructions, access details, parking notes, or priority areas. If you’d like us to focus on certain rooms, share that ahead of time so we can hit the ground running.

Question 17

Are your cleaning products safe for homes with kids and pets?

Accepted Answer

Yes. We aim to use cleaning products and methods that are effective while still being a good fit for busy homes and shared spaces. If you have kids, pets, allergies, or a product preference, let us know when you book so we can note it and clean with that in mind.

Question 18

Does Koller Cleaning offer a referral program?

Accepted Answer

Yes! Koller Cleaning rewards customers for referring friends and family.When you refer someone who books their first cleaning with Koller, the new customer receives $20 off their first cleaning, and you receive a $20 referral credit as a thank-you.You can earn referral credits throughout the year, up to $200 or 10 referrals per customer per calendar year.It’s our way of saying thank you for trusting Koller Cleaning and recommending our services to others.Referral credits are subject to Koller Cleaning’s referral program terms and eligibility requirements.

Question 19

Q: What is the difference between deep cleaning and regular cleaning services offered by Koller Cleaning?

Accepted Answer

A: At Koller Cleaning, regular cleaning refers to routine maintenance tasks such as dusting, vacuuming, mopping, and surface wiping to keep your home or office consistently clean and tidy. Deep cleaning, on the other hand, is a more intensive service that targets hard-to-reach areas and thorough sanitation, including baseboards, behind appliances, inside cabinets, and detailed bathroom and kitchen scrubbing. While regular cleaning is ideal for ongoing upkeep, deep cleaning is recommended periodically to address accumulated dirt and ensure a healthier environment. Koller Cleaning’s professional team tailors both services to meet your specific needs across Florida counties, ensuring every space receives the appropriate level of care.

Question 20

Q: Does Koller Cleaning bring its own cleaning supplies and equipment when servicing my property?

Accepted Answer

A: Yes, Koller Cleaning provides all necessary cleaning supplies and equipment for every job. Our professional team arrives fully equipped with high-quality, industry-standard tools and products to ensure thorough and efficient cleaning. This means you don’t need to worry about supplying anything—whether it’s a routine residential cleaning or a detailed post-construction service, we come prepared to make your space shine while maintaining the highest standards of cleanliness and safety.

Frequently Asked Questions